Return & Refund Policy
Thank you for choosing KidCity for your children’s needs. We are committed to ensuring your satisfaction and providing a seamless shopping experience. This Return & Refund Policy serves as a guide for the terms and conditions governing returns, refunds, and exchanges on our platform, fostering transparency and adherence to operational standards.
1. Returns Period:
Customers may request a return within [7] days from the purchase date, with variations based on product categories, explicitly communicated during purchase.
2. Eligibility Criteria:
- Merchandise must remain in its original, unused condition, and packaged as received.
- Apparel and accessories must retain all original tags, unworn and unwashed.
- Hygiene-sensitive items, e.g., pampers, sanitary products, maternity pads, are non-returnable, barring defects or damages upon receipt.
- Customized or personalized items are non-returnable and non-refundable, except for inherent defects.
3. Refund Process:
- Upon receiving and inspecting the returned item, KidCity reserves the right to determine refund eligibility.
- Refunds, excluding shipping charges, will be processed to the original payment method within [7-10] business days post-approval, adhering to payment gateway and financial institution terms.
4. Exchanges:
Customers may request an exchange for a different size, color, or style within the returns period, subject to availability and compliance with the eligibility criteria outlined.
5. Non-Returnable Items:
- Gift cards, downloadable software, and perishables are non-returnable and non-refundable.
- Non-defective customized or personalized items are ineligible for returns or refunds.
- Change of mind or dissatisfaction unrelated to quality or defect does not warrant refunds or exchanges.
6. Damaged or Defective Items:
- Customers must report damage or defects within [3] days of receipt.
- KidCity will arrange replacements or refunds at its discretion for such items.
7. Return Shipping:
- Customers bear return shipping costs unless attributable to KidCity errors.
- Prepaid shipping labels may be provided by KidCity for returns deemed necessary.
8. Refunds Based on Payment Methods:
- Refunds via payment gateways or COD will be routed to the original payment method or bank transfer/store credit, respectively.
9. Product-Specific Conditions:
- Electronics & Toys: Unopened items in original packaging are returnable within [3] days.
- Clothing & Accessories: Unworn, unwashed items with intact tags are returnable within [3] days.
- Baby Care Essentials: Returnable only for defects or damages upon receipt.
- Maternity, Mother & Baby Products: Unused items in original packaging are returnable within [3] days.
10. Contact Us:
For further clarification or assistance regarding returns, refunds, or exchanges, kindly reach our dedicated customer support team at support@kidscitymega.lk or 0352 248 344
11. Modification of Policy:
KidCity retains the right to amend or revise this Return & Refund Policy without prior notice, with immediate effect upon posting on our website.
By engaging in a transaction with KidCity, you acknowledge and agree to comply with the terms and conditions set forth in this Return & Refund Policy.
